Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • North America : 5 - 7 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Request a cancellation within: 24 hours of purchase

I don't accept returns or exchanges

But please contact me if you have any problems with your order.

Frequently Asked Questions

I'm looking to get a custom door mat to be given as a gift. Can you ship my order directly to the recipient?

Yes, of course! We can ship the order to any location in the United States. However, if you need to ship multiple items to different locations, you will have to place a separate order for each address, and pay shipping on both orders.

Can you rush my order?

Yes, for an extra $10 we can rush your order and have it completed in 1-2 business days, instead of the normal processing time of 3-5 business days. Send us a conversation if you would like to rush your order and we will respond as soon as possible with a listing allowing you to pay the additional $10.

My doorstep is not covered very well. Will the rain or snow ruin my door mat?

Our mats are fade-proof. However, they can not get wet. A little sprinkle would probably be fine, but any hard rain or snow will darken the fibers permanently.

Will you ship to other countries?

I only ship within the continental United States. For other potential shipping opportunities, please contact me before you make a purchase. Thanks

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